IN PERSON COURSES

As places are limited, we require full payment to reserve your place on a course, this can be by PayPal, bank transfer, cheque or cash. However if you are booking multiple courses please contact us and we will be pleased for you to spread the payment over the year.

Once booked, you may exchange your chosen course, or ask for a credit or refund in full up to four weeks prior to the course date. If you find it necessary to cancel your booking less than four weeks prior to the date, refunds or exchanges will only be made if there is a waiting list from which your place is filled. You are of course always welcome to send a friend in your place. Online courses are not refundable under any circumstances.

If we ever find it necessary to change, amend or cancel a class we will always refund you in full or rebook you (as required) and give you as much notice as is possible dependant on the reason.

Full requirements lists and booking confirmations will be supplied on receipt of your payment.

Please provide details for each person attending and remember to keep a copy of the classes that you have booked.

ONLINE COURSES

We require full payment to an online course, this can be by PayPal, bank transfer, cheque or cash.

Annual Online Course Membership may bring separate additional offers which will be specified when booking (eg buy one get one free library tutorials) these are all valid for the calendar year in which you join, not the anniversary of your joining, unless of course you have purchased a three month trial then the membership benefits will be for three calendar months.

Once booked, should you change your mind you may exchange your chosen online course, or ask for a credit or refund in full within 14 days, provided you have not accessed the course. If you are dissatisfied with a course content in any way we will always be pleased to exchange or refund as required.

If we ever find it necessary to change, amend or cancel any online component we will always refund you in full or make an exchange (as required) and give you as much notice as is possible dependant on the reason.

GIFT VOUCHERS

Gift vouchers for specific courses are available on request and are subject to the same terms as above. Gift vouchers purchased for a cash amount have no time limit in which to be used and can be used towards course fees (online or in person), materials and/or accommodation. Once a course is booked it becomes subject to our usual terms as stated.

As you will see from our website and social media, we post photographs of classes, if you object to being in a photo used in this way please ensure that you tell us.

If you decide to join our mailing list or book a course, we will send infrequent email newsletters to you. You are welcome to unsubscribe to either of these at any time by clicking the unsubscribe button on any email or contacting us direct. We will NEVER share your details with anyone else.